ABOUT BIIZLINE
It started with one order that went wrong.
- A distributor ordered a green chemical, then called to change it to white. The person who took the change was travelling. It never got passed on.
- Production ran on the original order. Wrong product made, wrong product shipped. With expiry-dated goods, that is an expensive mistake.
- The argument that followed was not about dishonesty. The customer had communicated the change. It just lived in one person's head and never reached the rest of the team.
- There was no single place where everyone could see the same order. That gap became Biizline.